Frequently Asked Questions
How do I qualify to become a member of Wexford Credit Union?
Membership of Wexford Credit Union is open to anyone who lives or works within our common bond (as well as family members). A child or step-child of a member who is under the age of 18 and living outside the common bond but resident in the Republic of Ireland or the United Kingdom will also be accepted for membership.
What is a “Common Bond”?
This is what unites all members of a credit union. The Common Bond defines the geographic area in which we can operate as a community credit union. Any person and their family members who are living or working in the area are eligible for membership.
In our case it consists of residence or employment in the parishes of Wexford (including Clonard), Glynn and Barntown.
What documentation do I need to open an account?
I’ve just joined the Credit Union. When can I apply for a loan?
Straight away! Members of Wexford Credit Union don’t need to have an established savings record to be considered for loan approval. You can open an account and apply for a loan on the same day. The Loan Officers will make decisions based on individual circumstances.
How much money do I need in my account to allow me to make a loan application?
You can open an account and apply for a loan with as little as €5 in your account.
How can I apply for a loan?
You can make an application in person at our office in Anne Street, Wexford. Or you can phone us on 053 9123909 or apply online by logging into the Member Login area (If not yet registered for online banking you can Register Here. For full details on the loan application process CLICK HERE
How much can I borrow?
Apply for what you need and the Lending Officer will make the decision based on the information you have supplied. We will assess your application with a view to making a positive decision. We look for reasons to say “Yes”.
Is there a limit to how much money I can withdraw from my shares or Service Account?
There is no limit to how much of your funds you can withdraw in our office, from either your Share or Service accounts. However a daily maximum cash withdrawal of €5,000 applies.
If your needs exceed the daily maximum cash withdrawal of €5,000 you might consider an EFT (Electronic Funds Transfer). We have access to the Bank Clearing System, which means we can perform an EFT to any Euro-designated bank account across the SEPA payments area.
If your savings are in Shares, and you have a loan outstanding with Wexford Credit Union, you may not be able to access your savings until the loan is cleared. Savings in the Service account are always available for withdrawal unless you have pledged them.
How long will it take to transfer the money into another account?
We can usually transfer money electronically on the same day if we receive your instruction before 11am. After 11am, the money will be transferred to the designated account on the next banking day.
What are the clearing times for cheques, direct debits, and bank transfers?
Cheques take 10 working days to clear. Direct Debits take 5 working days to clear. Money received by standing order or through Electronic Funds Transfer can take one to two days to cross accounts but, after that, they are cleared straight away.
Can I make payments into, or out of, my account online?
We now have a new electronic payments service which means that memebers can now make payments directly into or out of their accounts. There is currently no charge for this service. In the event a charge is to be levied, you will be informed in advance.
How do I register for online access?
Click on ‘Register’ in our CU Online Members area on the homepage and complete the registration process.
You will be prompted to create a username and password. We’ll give you a call to confirm your registration and then your unique PIN will be posted to you.
Is there a charge for these types of electronic or online transfers?
There are currently no transaction charges in our Credit Union. In the event the Board of Directors introduce a charge you will be informed in advance.
Do you have a smartphone app?
Yes, our smartphone app is called ‘CU Anywhere’.
Where can I do a transaction?
You can perform transactions at our office in Anne Street, Wexford.
What are your opening hours?
Wexford Credit Union is open six days a week 9.15am – 5pm with the exception of Wednesday, when we open at 10.30am. We remain open right through lunch.
Can I use my credit union account to pay bills?
Yes it is possible to schedule single or recurring payments to pay bills.
Can I make a loan repayment with a debit card?
Yes, we accept all major debit cards. The normal chip and PIN security requirements or CCV verification requirements will apply.
Can I have my wages or social welfare paid into my account?
Yes, you can have your wages and any other source of income paid directly into your service account.
Can anybody else lodge money to my account?
Yes, all they need is the name and account number. For data protection reasons, the receipt that we issue will have no balance details.
I don’t have my book. Can I lodge, or take out, money without it?
You can lodge or withdraw money as normal if you bring photo ID with you. If you have no photo ID, you can lodge money and we will issue a receipt with no balance details. Unfortunately, it is not possible to withdraw money without photo ID.
Why are you planning to discontinue the stamps?
Although stamps are a nice thing to have, they can easily be lost or misplaced. Also, stamps don’t earn our members any dividend. We now offer you the E-Stamp account option to save your money safely. The Stamp account has several advantages:
- You receive a dividend on your Stamp account
- You can save and withdraw money easily
- The money in a Stamp account is not held as security against your loans
- You can pay bills directly from your stamp account
What is the car draw?
Wexford Credit Union holds a members draw for a car 4 times per year. To enter the draw ask a member of staff for an entry form. Each draw costs €5.00. To enter the draw you will authorise us to withdraw this amount from your savings in advance of each quarterly draw. A draw will take place in the offices of the credit union to pick the winner.Winners will be notified by phone and if subsequently by post. The results are posted in-house, on our website and on our Facebook page.
How do I enter the car draw?
Just fill in a car draw application form at our office in Anne Street, Wexford.
How do I know if I am I still in the car draw?
Once you have filled in the form to enter the draw you will be included in the draw indefinitely; you’ll have a chance to win until you tell us you want to stop.
Let us know in writing if you want to stop participating in the draw.